News | Vacation Club Rentals

Updated March 22, 2023
 

Our highest priority is the health and wellness of our guests and team members. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements related to COVID-19 and following their guidance along with our federal, state, and local health departments and governments. All information is subject to change without advice.

NEW INTERNATIONAL TRAVEL REQUIREMENTS

To see what documentation you need when traveling to the United States from international locations, click here.

FOR GUESTS WITH A RESERVATION

To view the most current updates and closures for each resort, click here.

In response to the changing conditions, we’re committed to ensuring flexibility during these challenging times.
 

• NIGHTLY RESERVATION GUESTS
  To adjust your reservation, call 800.932.9355 or email Reservations.Support@vacationclub.com for assistance.

• In general, guests making new reservations for arrival dates on or after December 31, 2020, individual cancellation policies for each rate offering in place at the time of reservation will apply.

• If you booked via online travel agents (Expedia, Hotels.com, Booking.com, etc.) or other third-party travel professionals, please contact your booking provider for information on their cancellation and rebooking policies.

Our resort operations team is equipped with hygiene and cleanliness best practices and cleaning chemicals that meet CDC disinfectant guidelines for COVID-19, influenza, and various other pathogens.

We have also implemented daily reminders and additional training to maintain effective and consistent sanitization practices. These include, but are not limited to:

• Staff is properly trained to use personal protective equipment (PPE) when cleaning villas (i.e, masks, gloves, disinfection of supplies and equipment)

• Proper, thorough, and frequent team member handwashing and hand-sanitizing protocols.

• Ample hand sanitization gel and sanitization stations for our and guests which meet CDC guidelines for 60% alcohol content.

• Hospital-grade disinfectant is used throughout the villa for cleaning. Gloves used by our housekeeping teams are changed and disposed of between room cleans

• Thorough and repeated surface disinfectant application in guest rooms and public areas, including our restaurants, restrooms, fitness centers, recreation centers, check-in counter, lobby areas, and sales preview centers, among others.

• Our guest room housekeeping teams are disinfecting such items as:

  • Door handles, desks, tables, chairs, lamps and light switches, dresser drawer handles, thermostats, drapery pull handles, mini bar, menu and room collateral, telephones and keypads, TV remote controls, alarm clocks, televisions, safety latches and peepholes, trash receptacle touch points, iron handles, hangers, luggage racks, faucets and toilet handles, and more.

  • Dishes, cookware, and flatware area cleaned with disinfectant in the dishwasher

  • Linens and towels are processed following Environmental Protection Agency (EPA) and Centers for Disease Control and Prevention (CDC) guidelines

• Gloves used by our housekeeping teams are changed and disposed of between rooms or changed and disposed of multiple times per guest room.

• We are also applying the same level of effort to our “back of house” areas where team members work “behind the scenes,” including increased frequency of cleaning and a focus on high-touch areas like team member entrances, locker rooms, laundry rooms and staff offices.