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Coronavirus (COVID-19) Updates

Due to high call volume, wait times may be longer than usual. Please be patient as our team does their best to serve you.


Updated April 10, 2023

Our highest priority is the health and wellness of our guests and team members. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) statements related to COVID-19 and following their guidance along with our federal, state, and local health departments and governments. All information is subject to change without advice.



To see what documentation you need when traveling to the United States from international locations, click here.



To view the most current updates and closures for each resort, click here.

In response to the changing conditions, we’re committed to ensuring flexibility during these challenging times.

    To adjust your reservation, call 800.932.9355 or email for assistance.

  • In general, guests making new reservations for arrival dates on or after December 31, 2020, individual cancellation policies for each rate offering in place at the time of reservation will apply.

  • If you booked via online travel agents (Expedia,,, etc.) or other third-party travel professionals, please contact your booking provider for information on their cancellation and rebooking policies.






Please check below for the status of each property and associated amenities.


BRANSON, The Lodges at Timber Ridge & Branson Hillside Hotel — OPEN

The Splash-a-Torium® pool will be closed for refurbishment from October 23, 2022 to August 1, 2023. All other resort amenities are expected to remain open during this time.

Open Amenities

  • INSPIRED for You™ Activities

  • Activity Center

  • Fitness Center

  • Mini Golf

  • Sales Center

  • The Stage Door Restaurant

Closed Until Further Notice

  • Splash-a-Torium® - closed until August 1, 2023 for refurbishment

  • Theatre

  • Gift Shop

LAKE TAHOE AREA, Northstar Lodge & One Village Place — OPEN

Open Amenities

  • Village Pool — Limited Availability

  • Inspired for Your Activities — Limited Availability

    • Cabin In The Woods Escape Room, Guided Nature Hikes, Rec Center Reservations, Arts & Crafts

  • Fitness Centers

  • Hot tubs

  • Sales Center

  • Ski Lifts - Open weekends only during the summer



There is currently construction occurring surrounding the resort property.  Please anticipate views of construction and potential construction noise during your upcoming stay.

Open Amenities

  • INSPIRED for You™ Activities — Limited Availability

  • Blue River Lounge — Reservations are required, please call 970.771.1017

  • Fitness Center

  • Splash-a-Torium®

  • Hot Tubs and Fire Pits

  • Resort Shuttle - Limited Availability

  • Sales Center


The pool will be closed for refurbishment from April 24 to May 25, 2023. All other resort amenities are expected to remain open during this time.

Open Amenities

  • INSPIRED for You™ Activities — Limited Availability

  • Pool - closed for refurbishment April 24 to May 25, 2023

  • Hot Tub

  • Fitness Center

  • Cathedral Canyon Golf Club

    • JAX Bar & Dining

    • Golf Course

  • Palms Terrace Cafe

  • Sales Center


CABO SAN LUCAS, Sirena del Mar — OPEN

Sirena del Mar will be undergoing an enhancement project from Jul. 20, 2022 through June 30, 2023. During this time, guests may experience limited-view obstructions if located in this building. Additionally, anticipate minor construction noise between the hours of 9 a.m. to 5 p.m.

Open Amenities

  • INSPIRED for You™ Activities

  • Pools & Spa

  • Fitness Center

  • Estrella Restaurante

  • Sales Center

The Welk, San Diego Area

Open Amenities

  • Pools & Slides

  • Hot tubs

  • Golf courses

  • INSPIRED for You™ Activities 

  • Sports & tennis courts

  • All recreation centers

  • Outdoor Fitness Center activities — Reservations can be made up to 48 hours in advance here

  • Playground/Play Area at Boulder Springs

  • The Shop

  • Food & Beverages

    • Canyon Grill

    • Pizza Hut

    • The Market (Take Out Only)

    • Trestles Pool Bar & Grill and Windansea Pool Bar & Grill

  • Farmer’s Market and Festival Under the Lights

  • Theatre and events 

  • Sales Center

  • Bello Vita Spa - For reservations, please call the Spa Concierge at (760) 456-9286





Our resort operations team is equipped with hygiene and cleanliness best practices and cleaning chemicals that meet CDC disinfectant guidelines for COVID-19, influenza, and various other pathogens.

We have also implemented daily reminders and additional training to maintain effective and consistent sanitization practices. These include, but are not limited to:

  • Staff is properly trained to use personal protective equipment (PPE) when cleaning villas (i.e, masks, gloves, disinfection of supplies and equipment)

  • Proper, thorough, and frequent team member handwashing and hand-sanitizing protocols.

  • Ample hand sanitization gel and sanitization stations for our and guests which meet CDC guidelines for 60% alcohol content.

  • Hospital-grade disinfectant is used throughout the villa for cleaning. Gloves used by our housekeeping teams are changed and disposed of between room cleans

  • Thorough and repeated surface disinfectant application in guest rooms and public areas, including our restaurants, restrooms, fitness centers, recreation centers, check-in counter, lobby areas, and sales preview centers, among others.

  • Our guest room housekeeping teams are disinfecting such items as:

    • Door handles, desks, tables, chairs, lamps and light switches, dresser drawer handles, thermostats, drapery pull handles, mini bar, menu and room collateral, telephones and keypads, TV remote controls, alarm clocks, televisions, safety latches and peepholes, trash receptacle touch points, iron handles, hangers, luggage racks, faucets and toilet handles, and more.

    • Dishes, cookware, and flatware area cleaned with disinfectant in the dishwasher

    • Linens and towels are processed following Environmental Protection Agency (EPA) and Centers for Disease Control and Prevention (CDC) guidelines

  • Gloves used by our housekeeping teams are changed and disposed of between rooms or changed and disposed of multiple times per guest room.

  • We are also applying the same level of effort to our “back of house” areas where team members work “behind the scenes,” including increased frequency of cleaning and a focus on high-touch areas like team member entrances, locker rooms, laundry rooms and staff offices.





We know these are unsettling times, but whether you’re visiting us now or in the future, your safety and wellbeing are our first priority. We remain optimistic that the public health measures being taken by our government officials will have the desired effect, and we look forward to serving you and providing a clean and healthy vacation!

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.


*Available amenities are current as of the date listed at the top of this page and are subject to change.